Frequently asked questions

By card (Visa or Mastercard), on TagadaPay’s secure payment page. The payment is confirmed straight away, and you enter your delivery address on the same page.

Your card details are entered on TagadaPay’s payment page, not on this site, and we never receive or store them. You may be asked to confirm the payment with your bank.

Yes. All prices are in AUD. Prices are shown after you sign in.

Yes, until it has been dispatched. Email us with your order number.

The same business day for orders paid by 1pm Sydney time, Monday to Friday; otherwise the next business day. Orders go by Australia Post Express Post, with tracking emailed to you.

Usually two to three business days after dispatch, depending on your location. Carrier times are estimates, not guarantees.

Express shipping is A$12 on orders under A$150, and free on orders of A$150 or more.

Unopened, sealed items can be returned or exchanged within 14 days of delivery for a change of mind, with an A$30 fee per order (Australian orders only). Damaged, faulty or wrong items are replaced or refunded at no cost. See our returns policy.

Yes, to most countries (not the United States). International shipping is a flat A$40 by Priority International. Import duties, taxes and customs checks in your country are your responsibility.

Not yet. We publish a certificate only when it matches the exact compound and vial size. Where we don’t hold one, the product page says “COA on request” rather than showing a certificate for something else.

Analytical Formulations, Inc., a third-party laboratory. Each certificate names the laboratory, method and test date and links to the original report.

Current certificates use UV/Vis spectrophotometry for identity screening, purity and content, plus heavy-metal and microbial screens. They do not include HPLC or mass spectrometry. Our quality standard page explains what that means.

They are supplied lyophilised in sealed vials. Laboratory convention is to store sealed lyophilised peptides frozen, dry and away from light. See our storage and stability guide.

We sell only to qualified researchers and licensed laboratories, aged 18 or over, for laboratory and research use. Products are not for human consumption. You declare your research purpose with each order.

Our catalogue, prices, certificates and checkout are open to registered researchers only. Registration is free and instant, and you stay signed in on your device.

We answer questions about orders, specifications and certificates of analysis. Our products are not for human or veterinary use. Our library reports what published research has observed, and in which models.

Regulation varies by compound, and some are scheduled under the Poisons Standard. Our guide “Are peptides legal in Australia?” explains the framework; you are responsible for complying with the laws that apply to you.