Our approach
Because our products are sealed research materials, we cannot accept returns of products that have been opened, used or tampered with, or whose seal is broken after delivery.
Damaged, faulty or wrong items: no fee
We will replace the item or refund you, at no cost to you, if:
- the product arrives damaged in transit;
- you received the wrong item;
- the order is confirmed lost by the carrier; or
- the product arrives defective or compromised (for example, a broken seal).
Change of mind: A$30 fee
If you change your mind, you can return or exchange unopened items in their original sealed condition within 14 days of delivery. A fee of A$30 per order applies to every change-of-mind return or exchange:
- Return: we refund what you paid for the returned items, less the A$30 fee. The original shipping cost isn’t refunded.
- Exchange: we send the replacement item once you’ve paid the A$30 fee and any difference in price.
- You pay the cost of sending the items back to us, and the items are your responsibility until they reach us.
- Change-of-mind returns and exchanges are available for orders delivered within Australia only.
We inspect every returned item. If an item comes back opened, used or not in its original sealed condition, we can’t accept it and will send it back at your cost.
How to make a claim
Email info@iconicpeptides.com with your order number before you send anything back. For damaged, wrong or lost parcels, contact us within 48 hours of delivery (or of the expected delivery date) and include photos of the product and packaging. We will reply with the next steps and the return address.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under that law. The A$30 fee applies only to change-of-mind returns and exchanges, never to a remedy you are entitled to under the consumer guarantees.